Join Bright Talk hosted webcast on Thursday, September 6, 2012.
Register here: http://www.brighttalk.com/r/c8j

Join Jason Rosenfeld, Service Management Practice Lead at Cask, LLC and Christoph Goldenstern of Kepner-Tregoe as they discuss:

  • Origin of the Kepner-Tregoe methodology and its role in Incident and Problem Management 
  •  How to improve IM & PM at the "how to" level
  • A sense of what KT process is about (via a short process demo)
  • How to make improvements stick 
  • What is the potential ROI of a rational process-based approach to Incident and problem Management